Our clients

Here are some of the organisations we have worked with over the past few years.


The prevention of pressure injuries remains a delicate issue, not only in NZ but throughout the world. In 2015 the Health Quality and Safety Commission asked KPMG and Care-Metric to provide an estimation of the size and scope of the problem, and to come up with evidence-based recommendations. Our report (download, 10mb) gave 20 recommendations, many of which are currently being rolled out across New Zealand.

Capital and Coast District Health Board

Capital and Coast District Health Board took part for the third time in the National Survey Care Indicators in 2011. Care-Metric then wrote an extensive report on the results, providing information on the prevalence of pressure injuries, incontinence, malnutrition, falls, and the use of restraints. These were used within hospital for quality improvement purposes.

Health Care New Zealand

Care-Metric developed a set of care performance indicators for Health Care NZ, which could be used across all of their facilities and activities. We conducted a literature search looking at the leading international indicators. The new indicators that resulted from this work have enabled the client to monitor changes in care performance over time.

Health Quality and Safety Commission

Care-Metric collaborated with Sandy Blake to produce a review and discussion document named “Falls risk assessment tools and care plans in New Zealand district health board hospitals”This document now forms part of the Health Quality and Safety Commission’s programme “Reducing  harm from falls”.

Hawkes Bay District Health Board

Care Metric collaborated with the Hawke’s Bay District Health Board to organise the third National Survey Care Indicators. Data was collected in November 2012 on all patients admitted to hospital. The results were then discussed with management and used for quality improvement.

BUPA Care Services

Care-Metric evaluated data relating to 15 care indicators over a period of 5 years, across all of BUPA’s aged care facilities. This evaluation was carried out with the use of control charts and related technology, and helped assess where sustainable improvements were being made. Care-Metric then produced a report, with the results leading to further improvements in care.

Whanganui District Health Board

The Whanganui District Health Board took part in our 2011 National Survey of Care Indicators. This was the second time they had participated in the study and Care-Metric produced an extensive report (78 pages) on the results. This provided meaningful data on the prevalence of pressure injuries, incontinence, malnutrition, falls, and the use of restraints. These were used for quality improvement, with the DHB’s summary, based on the report, available here. Care-Metric then produced a second report, with results leading to further improvements in care.

Enliven Positive Ageing Services

Care-Metric Ltd organised six workshops on quality improvement for Enliven Positive Ageing Services, part of Presbyterian Support Central. Three teams from three separate rest homes participated; each consisting of a manager, a registered nurse and a health care assistant. The workshops took place monthly and included videos, exercises, discussions and games to enable the teams to take a lead, continuously care outcomes, increase safety, and reduce costs.

Ministry of Health, Chief Nurse Business Unit

In 2012 Care-Metric assisted the Chief Nurse Business Unit in developing national indicators for falls and pressure injuries in New Zealand. For a description of the indicators please contact the Chief Nurse Office in Wellington.

Kapiti Rest Home

Care-Metric collected data, analysed it and reported back on five resident safety topics. This information was collected electronically and used for monthly analysis and online reporting. This model for improvement is now being used to improve outcomes on the same safety topics.

Kapiti Retirement Trust

Care-Metric analysed the data from a number of quality indicators. Our three monthly graphical reports keep Resthaven on top of any unwanted developments. 

Contact Care-Metric

Alternatively, call us on 021 897 605 or email jan@care-metric.com.

Earning a PhD and then leaving academia does not make you a failure. As faculty, we need to consider whether we are the ones who are failing if all we do is self-replicate. Shouldn’t we consider it a success when people earn their PhD and use it to have impact beyond academia?

A study looked at how 5,000 managers developed their teams. Least effective were "always on" managers who give lots of feedback (it's counterproductive). Most effective were "connector" managers who help people build relationships/connections: https://hbr.org/ideacast/2019/11/why-connector-managers-build-better-talent?utm_medium=email&utm_source=newsletter_daily&utm_campaign=dailyalert_not_activesubs&referral=00563&deliveryName=DM55695 @HarvardBiz

Most surgical deaths are in older patients with underlying health issues, and don’t actually happen in the operating room. Great graphic from @RACSurgeons showing the most common factors in surgical deaths. Read the VASM annual report: http://bit.ly/2Kft7NV

Thought you’d enjoy this @lesliejpelton #AgeFriendly https://twitter.com/ewidera/status/1191490707854262272

Supervised meals, sitting up in bed, modified cutlery – there are many ways to help a patient with swallowing problems. But how to let EVERYONE know to follow these measures with your patient? Tell us your thoughts on new safe eating/drinking guidance 👉http://bit.ly/33nGByn

How many data points do I need? https://shar.es/a3XNt5 Not many! Just 10 and you get an idea if your quality improvement idea has a future. #measurement #spc #runchart

Dementia is fast becoming disease number 1. Global cooperation is needed, more investment in research-NL doubles the research budget, #G20 I call on other countries to do the same. 👉 https://lnkd.in/dWWVwqS #DefeatingDementia

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