Our clients

Here are some of the organisations we have worked with over the past few years.


The prevention of pressure injuries remains a delicate issue, not only in NZ but throughout the world. In 2015 the Health Quality and Safety Commission asked KPMG and Care-Metric to provide an estimation of the size and scope of the problem, and to come up with evidence-based recommendations. Our report (download, 10mb) gave 20 recommendations, many of which are currently being rolled out across New Zealand.

Capital and Coast District Health Board

Capital and Coast District Health Board took part for the third time in the National Survey Care Indicators in 2011. Care-Metric then wrote an extensive report on the results, providing information on the prevalence of pressure injuries, incontinence, malnutrition, falls, and the use of restraints. These were used within hospital for quality improvement purposes.

Health Care New Zealand

Care-Metric developed a set of care performance indicators for Health Care NZ, which could be used across all of their facilities and activities. We conducted a literature search looking at the leading international indicators. The new indicators that resulted from this work have enabled the client to monitor changes in care performance over time.

Health Quality and Safety Commission

Care-Metric collaborated with Sandy Blake to produce a review and discussion document named “Falls risk assessment tools and care plans in New Zealand district health board hospitals”This document now forms part of the Health Quality and Safety Commission’s programme “Reducing  harm from falls”.

Hawkes Bay District Health Board

Care Metric collaborated with the Hawke’s Bay District Health Board to organise the third National Survey Care Indicators. Data was collected in November 2012 on all patients admitted to hospital. The results were then discussed with management and used for quality improvement.

BUPA Care Services

Care-Metric evaluated data relating to 15 care indicators over a period of 5 years, across all of BUPA’s aged care facilities. This evaluation was carried out with the use of control charts and related technology, and helped assess where sustainable improvements were being made. Care-Metric then produced a report, with the results leading to further improvements in care.

Whanganui District Health Board

The Whanganui District Health Board took part in our 2011 National Survey of Care Indicators. This was the second time they had participated in the study and Care-Metric produced an extensive report (78 pages) on the results. This provided meaningful data on the prevalence of pressure injuries, incontinence, malnutrition, falls, and the use of restraints. These were used for quality improvement, with the DHB’s summary, based on the report, available here. Care-Metric then produced a second report, with results leading to further improvements in care.

Enliven Positive Ageing Services

Care-Metric Ltd organised six workshops on quality improvement for Enliven Positive Ageing Services, part of Presbyterian Support Central. Three teams from three separate rest homes participated; each consisting of a manager, a registered nurse and a health care assistant. The workshops took place monthly and included videos, exercises, discussions and games to enable the teams to take a lead, continuously care outcomes, increase safety, and reduce costs.

Ministry of Health, Chief Nurse Business Unit

In 2012 Care-Metric assisted the Chief Nurse Business Unit in developing national indicators for falls and pressure injuries in New Zealand. For a description of the indicators please contact the Chief Nurse Office in Wellington.

Kapiti Rest Home

Care-Metric collected data, analysed it and reported back on five resident safety topics. This information was collected electronically and used for monthly analysis and online reporting. This model for improvement is now being used to improve outcomes on the same safety topics.

Kapiti Retirement Trust

Care-Metric analysed the data from a number of quality indicators. Our three monthly graphical reports keep Resthaven on top of any unwanted developments. 

Contact Care-Metric

Alternatively, call us on 021 897 605 or email jan@care-metric.com.

Residents exposed to noxious gases at retirement complex in Lower Hutt https://t.co/HO7MrkNRvy

You can download Vanderbilt University's tool for turning strategic priorties into deliverable change for free: https://t.co/WBYIfOfUVK This might be useful for leadership teams thinking about strategy implementation

Great reminder from our @SaskHealth ED Q&S @McgrathPetrina on the importance of systems & the enduring wisdom of Deming
#Bettertogether @hqcsask @helenbevan @TheIHI



Alzheimers NZ and Ryman working towards dementia-friendly New Zealand https://t.co/H2lIrY7Ju0 via @HealthCentralNZ

In 1995, #NursingNow board member Maureen Bisognano facilitated a discussion about “The Glass Ceiling in Health Care.” In this interview, she reflects on what has changed and what remains to be done https://t.co/8B7WvleuBR @TheIHI @maureenbis #genderequality #women #healthcare

Day two of coaching training with @TheIHI and I learnt how to plot and interpret a run chart 😊 also learnt that I’d forgotten how to work out the median 🙈

Pressure injuries in the aged care sector. Are they equally distributes across New Zealand? Why were there more InterRAI assessments observing a pressure injury grade 2 or higher in the Wairarapa DHB compared to the other DHB's #pressure_injury #InterRai #New_Zealand

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