Our way of working

Care- Metric Ltd employs the quality and safety improvement processes of Walter Shewhart and Edward Deming. In the later years of his life Deming developed his “system of profound knowledge” (SoPK). He argued that each manager needs to look through this lens in order to manage business processes (including improvement) effectively.

Edward Deming and his quadrants of SoPK

The quadrants

  1. Knowledge of a system: Understanding the interaction between all of the processes that take place within a system;
  2. Knowledge of variation: Understanding the range and causes of variation in each of the organisation’s process;
  3. Theory of knowledge: Understanding the concept of knowledge and its influence on change;
  4. Knowledge of human behaviour: Understanding the influence of people on change.

These two videos by Robert Lloyd from the Institute for Healthcare Improvement explain all this in more depth, using the useful example of hand-washing compliance.

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Care-Metric also employs the tried-and-true PLAN-DO-STUDY-ACT cycle to manage improvement initiatives. Improvement does not happen overnight and is often referred to as a continuous process. Improvement can only take place when changes are made, however these changes can have a destabilising effect on the organisation. Allowing changes in small steps will reduce this  risk and help build support within the organisation.  Going through multiple P-D-S-A cycles will brings the organisation together, helping it move successfully in a new direction.

Let’s begin!
Contact us and we’ll help you build a plan for continuous improvement!

Alternatively, call us on 021 897 605 or email jan@care-metric.com.

International reserach shows that using 3-4 servings of dairy products per day assist in reducing falls and fractures in agend care residents.

Can this be a game changer for New Zealand?

https://www.bmj.com/content/375/bmj.n2364

Reviewing bunch of research abstracts. Some great work & learning. The more I review, the more I want to advocate for a pause or limit of surveys as a method/data collection tool. I wonder how much more we could learn with better research methods?

Find out what strenghts you are born with to positively influence / chnage the world around you.

Just published on linkedin a post commenting on a research article on How people with dementia experiencing the world they live in. https://www.linkedin.com/pulse/eyes-others-jan-weststrate/?published=t

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