Our way of working

Care- Metric Ltd employs the quality and safety improvement processes of Walter Shewhart and Edward Deming. In the later years of his life Deming developed his “system of profound knowledge” (SoPK). He argued that each manager needs to look through this lens in order to manage business processes (including improvement) effectively.

Edward Deming and his quadrants of SoPK

The quadrants

  1. Knowledge of a system: Understanding the interaction between all of the processes that take place within a system;
  2. Knowledge of variation: Understanding the range and causes of variation in each of the organisation’s process;
  3. Theory of knowledge: Understanding the concept of knowledge and its influence on change;
  4. Knowledge of human behaviour: Understanding the influence of people on change.

These two videos by Robert Lloyd from the Institute for Healthcare Improvement explain all this in more depth, using the useful example of hand-washing compliance.

S

Care-Metric also employs the tried-and-true PLAN-DO-STUDY-ACT cycle to manage improvement initiatives. Improvement does not happen overnight and is often referred to as a continuous process. Improvement can only take place when changes are made, however these changes can have a destabilising effect on the organisation. Allowing changes in small steps will reduce this  risk and help build support within the organisation.  Going through multiple P-D-S-A cycles will brings the organisation together, helping it move successfully in a new direction.

Let’s begin!
Contact us and we’ll help you build a plan for continuous improvement!

Alternatively, call us on 021 897 605 or email jan@care-metric.com.

Our latest newsletter. Only a few days to go to capture the early bird rewards for taking part in the Healtcare Study Tour to the Netherlands. https://mailchi.mp/f85344af308c/quality-inspiration-2675659 #Netherlands # healthcare #care-metric #dementia

5 strategies that increase your chance to postpone the development of dementia beyond your death.
1. Bloodpressure control
2. Exercise
3. Cognitive training
4. Diet
5. Sleep
6. Combinations of the above.

https://www.wsj.com/articles/what-science-tells-us-about-preventing-dementia-11574004600?shareToken=stf4b1d5e607464103b9eb8d1b7f278f12&mod=djmc_pkt_evgrn
#dementia #prevention

Read this wonderfull story about how in the middle of the torment of dementia a warm and friendly character came to the surface. https://getpocket.com/explore/item/dementia-made-a-new-man-out-of-my-dad

Read our new newsletter with information on the 2020 helathcare Study Tour to the Netherlands and support in the InterRAI analytics. https://mailchi.mp/d7ad47f91b61/quality-inspiration-1499925
#Healthcare #Netherlands #agedcare #dementia

Read our new newsletter with information on the 2020 helathcare Study Tour to the Netherlands and support in the InterRAI analytics. https://mailchi.mp/d7ad47f91b61/quality-inspiration-1499925
#Healthcare #Netherlands #agedcare #dementia

This sounds a really interesting book that displays the versatile use of data

Data as art: 'We are here'​ - a quintessential Aotearoa atlas https://www.linkedin.com/pulse/data-art-we-here-quintessential-aotearoa-atlas-mark-leggett/

Watch this beautiful example of giving meaning to the life of people with dementia by viditing a care farm. https://www.facebook.com/1143803202301544/posts/3196610903687420?vh=e&d=n&sfns=mo Very possible in New Zealand

Load More...